Includes Dinner and 1.5 SHRM & HRCI Credits
SHRM BASK: HR Expertise, Communication
Area of Expertise: Employee/Labor Relations
Course Summary:
This program will help participants:
- Define conflict and dispel misconceptions.
- Understand the effectiveness of a “SO What” approach to resolving disagreements
- Know why we need to “refrain from blame.”
- Discover “Boxers or Briefs”: which style defines you?
- Learn the importance and impact of Attitude.
- Learn the Dynamic 7 Cs of Conflict Resolution
- Understand why communication is key! 50 powerful techniques
- Know the Do’s, Don’ts, and Never’s of communication
- Learn how to resolve just about any dispute in 15 minutes (or less)
- Discover how to always be right and win every time (You’ll be surprised!)
Course Objectives:
- To provide attendees with a deeper understanding of conflict and its importance in our lives
- Clearly examine the distinction between conflict, arguing, and fighting
- Learn to diffuse a potentially explosive situation
- How to develop a solution-based approach to facilitate a speedier and mutually satisfying resolution
- Learn to communicate with clarity and confidence; know what to say and how to say it as well as how to avoid common mistakes that create misunderstandings and hurt feelings
- Discover how to resolve most disputes in 15 minutes or less (I do it all the time)
- Conclude as allies rather than adversaries leaving all parties satisfied with the outcome
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REGISTRATION https://sussexwarrenhrma.org/meetinginfo.php?id=41&ts=1708971968
$35.00 Member Ticket
$40.00 Non-Member Ticket
$25.00 Student Ticket
